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#Uccx ibm informix odbc driver how to
#Uccx ibm informix odbc driver password
#Uccx ibm informix odbc driver download

This is how your Finesse will look like, and its gadgets.įirst thing you have to do, is to select the option Override System Default. In the box below, you see now the Desktop Layout Configuration. Go to Team Resources, and select the Team you want to change the Layout to include your new Tab/Gadget: To do that, go to your UCCX, then go to Cisco Finesse Administrator This gadget opens a URL in my webserver, an it’s used only by Supervisors. In my case, I’ve added a new Tab to my Finesse, and added my gadget. Under Public permissions verify that Read permissions is selected.A Change file attributes window appears.From the dropdown menu, select File permissions….Right-click on the EmbeddedWebApp folder.They have to have public read permission to be loaded o the Finesse Agent Desktop. Confirm that the transfer was successful by checking that the transfers shows up in the Successful transfers tab at the bottom.Note that this is the folder inside of the EmbeddedWebAppSampleGadget-Finesse-x.x.x-vx.x folder. Drag the EmbeddedWebApp folder (that contains the xml, js, and css) into the files folder.Now you have to transfer your Gadgets file to the server: In the remote site section, confirm that you see a folder named / and you can see the files folder below.You must see now a message like that in the log section: Status: Connected to.If a message pops up, about Unknown host key, select Always trust this host, add this key to the cache, and then OK.

#Uccx ibm informix odbc driver password

This is the 3rdpartygadget password defined in the previous step.

Enter ciscocisco in the Password field.

Enter 3rdpartygadget in the Username field.

Enter the Finesse FQDN: in the Host field.

For this task, I’m using FileZilla ( download): Let’s see now the steps to upload your files. Gadgets are highly cacheable so it does not need a high-performance server. An OpenSocial Gadget is an XML document that defines metadata for an OpenSocial Gadget container, the Finesse agent desktop. Not, it’s time to upload your Gadget to the server.įinesse gadgets are OpenSocial gadgets.

įor the password, enter ciscocisco, and confirm it. So, connect via SSH into your UCCX server and enter the line command: utils reset_3rdpartygadget_password. To start off, we need firstly to set a password for this account, via CLI.

Set a Third Party Gadget account password.

This account only has permission to this directory, /files, and any directories created under it. It’s done via an specific user, 3rdpartygadget. It can be any special gadget you may have created, or even a simple web page to be opened in one of the Finesse Tabs.įinesse itself allow you to upload third-party gadgets.

#Uccx ibm informix odbc driver how to

It’s now time to test if it’s working.Ĭlick on Apply and Test Connection.In this post, I’m going to show you how to add new gadgets to your Cisco Finesse.

Hostname: The actual hostname or IP address of the UCCXįields Client Locale and Database Locale must be as: en_US.UTF8.

Add “_uccx” to the end of the hostname.įor example: If your server name is 1-EMEA-UCCX, you have to enter i1_emea_uccx_uccx.

If your server name begins with a number, add “i” in front of it.

Any hyphens MUST be converted to underscore.

Name MUST be in lower case (even if your server name are in upper case).

Please pay attention because there are tricky rules for entering the name such as:

Server Name: Instance name of Informix server of the set up.

Go to the Tab Environment, and fill the information following the rules below:.

In the Tab General, give a name to your connection.

You see now a list of available data sources.

Go to Control Panel > Administrative Tools > ODBC Data Sources (64-bit).

It will allow the client to stablish a ODBC connection with your Database on UCCX.

#Uccx ibm informix odbc driver download

Once done, let’s now focus on the ODCB configuration!įirst of all, you need to download the IBM Informix Client SDK. Let’s start off going to UCCX > Tools > Password Management to set a new password (in case you don’t know) uccxworkforce: Has access to the Team, Resource, and Supervisor tables and it’s used for Cisco Unified Quality Management (QM).įor this connection we are creating now, we are going to use uccxhruser.It can only be used for custom historical reporting and Cisco Unified Workforce Management (WFM). uccxhruser: Has access to many configuration and historical tables in the UCCX database.uccxwallboard: Has access to real-time database tables that contain snapshots of real-time statistics, more specifically to tables RTCSQsSummary and RTICDStatistics.To be able to access and pull information out from its Database, UCCX already provides some users with some specifics rights. Today I want to show you how to create an ODBC connection with UCCX, which can be mainly used for Wallboards/Dashboards.